RECOMMENDED
Employers’ Association NORDMETALL
RELYNK PRINCIPLE PROVEN IN
Industry · Service · Hospitals · Armed Forces
Customers have requirements. So do departments.
Tasks need to be completed. However, what should be measured and managed is the fulfillment of requirements from other departments—whether in industrial companies, law firms, hotels, hospitals, or even the armed forces.
Requirements instead of tasks
Just because tasks are completed doesn’t necessarily mean that the next department gets what it actually needs. When performance is measured by the number of tasks completed, people tend to focus first on what’s easy, quick, or enjoyable. But that’s not always in the best interest of the following department.
With Relynk, the requirements of the downstream department are managed. As a result, tasks naturally follow – at significantly lower costs.
Recommended by the employers’ association NORDMETALL
For industrial companies, it is essential to deliver consistently high quality without surprises and to retain customers over the long term. Customer retention depends on stable processes. And who could be better positioned to assess the quality of those processes than the next department in the workflow?
With Relynk, it’s the customers who come back — not the products.
The primary goal of hospitals is to coordinate all services so that patients receive the best possible care and spend only as much time in the hospital as necessary. To achieve this, all departments must be able to rely on each other across all levels of the hierarchy — “from incision to closure”.
How much money could you save if your operating rooms were utilized just one hour longer?
The primary goal of hotels is to provide guests with a consistently enjoyable experience. After a stay, just one question matters: “Would you recommend us?” Achieving the level of service quality required for this depends on all hotel departments working hand in hand to meet each other’s needs.
Relynk is service quality even before your customers even notice.
Tax consulting firms are synonymous with diligence and precision. However, their staff depend on clients providing all necessary documents on time and in full. With Relynk, tax professionals and their clients can clearly define mutual requirements, making it easier for both sides to meet each other’s needs and keep work flowing smoothly.
With Relynk, tax firms can visibly stand out and increase their efficiency at the same time.
The armed forces don’t have customers, but every unit and office has internal stakeholders — not just in reach-back operations, but also in day-to-day activities.
With Relynk, you always have a clear overview of the requirements of groups, sections, departments, and even battalions. You also receive real-time information on the reliability of requirement fulfillment. This gives Relynk the potential to deliver a decisive advantage.
Manage requirements!
Wouldn’t it be great …
if every department would always get everything they need to do their job well?
Automate the time-consuming parts of collaboration
With Relynk, your teams agree directly with their internal suppliers what they need and how they would know if the work came in the way they needed it.
They then assess whether the work was delivered as agreed. Transparent and fair cooperation, the reliability of which can be determined at all interfaces at any time.
Relynk enables targeted and effective management based on trustworthy data.
Higher reliability at lower costs
So your customers return, not your products.
Reconciliation costs ↓
Fewer unproductive meetings, because with Relynk, departments can coordinate their needs directly and through automated processes—so others don’t have to sit through discussions waiting for their own topics.
How much do meetings with 10 people cost in your company?
Coordination costs ↓
Relynk provides precise feedback on support quality through a standardized evaluation framework.
How much does it cost to put customers off because something has been unexpectedly delayed?
Warranty costs ↓
Warranty costs are always the result of prior internal coordination problems.
Would your profits also be 40% higher without warranty costs?
Costs of a former customer ?
Customer satisfaction is a direct result of a provider’s reliability. And former customers rarely say why they left.
Losing customers solely because of unreliable internal interfaces?
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